Refund Policy

How do I Cancel an item purchased on Retailhooks?

  • Cancellation in Case of Damage: In case you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint to customer care at retailhooks@gmail.com.
    Damage & defect will be assessed in 72 hours, and a solution will be provided. If in the opinion of Wooden Twist, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Twist, to address the issue.
  • Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
  • For more details, please get in touch with us at our customer care number or write to us at retailhooks@gmail.com
  • Products purchased on discount or during the sale can not be cancelled.
  • Orders can be cancelled within 1 hour of the order date and only if the order is not shipped. Also, 5% of payment gateway charges will be deducted on cancellation.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refund process initiation shall be subject to the pick up of all cancelled items from your/customer’s premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
  • Refund will be initiated via by the way payment was originally made except for COD orders.
  • Depending on the orders, the processing charges might be deducted.
  • Refunds for refused delivery orders by customers will be issued after deducting the 20% restocking fee.
  • Refunds for cash on delivery orders will be issued in the form of a Retailhooks coupon code.
  • Orders placed during sale or with discount can’t be returned, they can be covered only under replacement policy in case of damages or defects

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is no warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process if it is included with the product.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges are applicable for weekend or specific-time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we will hold the products for 10 days, After this time line, Retailhooks shall be free to charge for holding the products for longer.

Disclaimer:

Accessories shown in the image are only for representation and are not part of the product.
Depending on your screen settings and resolution on your device there may be a slight variance in fabric color and wood polish of the image and actual product.
Wood grains will vary from product to product.
Furniture having intricate hand-painted details are individual unique pieces and may have slight distinctions and variances between the picture and the actual product.
The Primary material is the main material used to manufacture the product and in addition to the primary material, there might also be other types of materials used in the manufacturing of the product.